Loan Application
Who can apply?
Filipino citizens, aged 20-65, living and working in the Philippines, with a valid ID.
What information do I need to submit for registration?
- ID information - full name, ID card type and number and date of birth. We accept SSS and GSIS for identity verification.
- Communication information - phone and email.
- Address information - your current and permanent address.
- Employment information - what kind of work you do.
- Financial information - what is your current income and expenses.
- Contact references - friend / relative number and your colleague / HR department / supervisor phone.
- Payout information - bank account or one of e-wallets - GCash, GrabPay, PayMaya.
- Upload a photo of your physical ID document - can be either SSS, GSIS, TIN or Passport.
I started my registration but I want to finish it later
As far as you have received email from us that your account has been created - you can finish
your loan application
within 1 week by entering your client account.
What should be my employment status?
You should be employed either by the government or a private company, you can be self-employed
or own a private
business.
How much can I borrow?
You can borrow from PHP 1 000 to 30 000, however the final limit will always be reflected in
your account.
What is the term I can apply for?
Your first payment date will be 30 days after you will receive the loan. You can either pay the
entire loan amount or if
choosing minimum monthly payments - the term can range from few months to few years, depending
on your loan amount.
What are the loan costs?
The daily interest rate is 1.3% for remaining unpaid loan principal. For each invoice you will
be applied with PHP 100
processing fee.
How soon my loan application will be reviewed?
We strive to review your loan application on the same working day and as soon as possible.
Please be ready to await a
call from our operator for verification.
How to get the status of my loan application?
You can always follow the current status in your client account. We will also send you an email
and SMS on the result of
your loan application.
How to sign the contract?
Enter your account, once again confirm your loan amount, get acquainted with contract and press
SUBMIT. It is as easy as
it sounds!
I have other question about my loan application.
Please contact our customer service - support@vamo.ph. Or you can call us via Landline +632
8362-2116 or to our Globe
Telecom number +63 917-706-9834
Receiving Money
Where can I receive my loan?
The loan will be disbursed directly to your bank account or e-wallet which you registered with
us.
What information do I need to submit for registration?
If your loan was approved before 12.30 PM, you will receive the loan the same day. If your loan
was approved after 12.30
PM, you will receive the loan the next working day (non-working days are Saturdays, Sundays and
the Philippines national
holidays).
I have not received my loan to my bank account or e-wallet.
If you have not received your loan by the next working day, please contact our customer service
- support@vamo.ph
I see in my account that payout has failed.
Please await a call from our customer service team. It might be that your payment details were
incorrect.
Repaying My Loan
When is my loan due?
Your first payment date is 30 days after you received your loan. You can then decide - either to
entirely repay the loan
or pay minimum monthly payment. If choosing to pay minimum payment monthly payments, the
following due dates will always
be on the same date of the month. Example: your first due date is September 15, your following
due dates will be on
October 15, November 16, etc.
How much should I pay?
You will always receive an invoice 3 to 10 days before your date with all the payment
information. Alternatively, you
can check payment information in your client account.
How should I make the payment?
Please login to your account, choose the payment type and method, complete the payment in your
online banking or
e-wallet, or follow the instructions that you received to your registered email.
What payment methods are supported?
We currently support online and over-the-counter banking from such banks as Asia United Bank,
BDO, BPI, BPI Family
Savings, Chinabank, Eastwest, Landbank, Metrobank, PNB, RCBC, RCBC MyWallet, RCBC Savings,
Robinsons Bank, Security
Bank, UCPB, Unionbank, Unionbank EON, Asia United Bank. Support e-wallets are: GCash, GrabPay
and PayMaya.
What if my due date falls on holidays?
We encourage you to make the payment on the morning of the last working day before your due date
so the payment would
arrive timely. If you are unable to do that, please contact our customer service -
support@vamo.ph
Can I change my due date?
Unfortunately, we do not offer such option.
Can I make the payment earlier?
Yes, you can make the payment earlier anytime. Afterwards, please check your loan information in
client account.
I encountered a problem during payment process
Please contact DragonPay customer service - admin@dragonpay.ph. Or look for other details in the
email you received from
DragonPay.
I have not received an email with payment instructions from DragonPay.
Please contact DragonPay customer service - admin@dragonpay.ph
How to validate my payment with DragonPay?
Please follow the instructions that were sent to your email from DragonPay.
Can I use my reference number twice?
Unfortunately, you can use it only once. Please contact DragonPay customer service to solve this
situation -
admin@dragonpay.ph
How soon is the payment processed?
If the payment process is successful, the payment will be processed within 1 hour. Please note
that over-the-counter
banking may have longer processing times.
How can I know my payment status?
If you payment will be successful, you will receive an email and SMS from us. Also, you will see
your loan information
updated in your account.
What if I am late with my payment?
You will be charged with additional interest and fee if you will pay later than your due date.
Taking Another Loan
Who can apply for another loan?
All Vamo registered customers can apply for another loan once their current loan has been paid
back in full.
How to apply for another loan?
Repay your current loan in full and apply for the next loan in your client account.
How much can I borrow for my next loan?
You can borrow from PHP 1 000 to 30 000, however the final limit will always be reflected in
your account.
Other Issues
I could not complete my registration due to a technical issue
Please contact Vamo customer service and inform about the technical issue.
I entered wrong bank details.
Please contact Vamo customer service and inform about this situation. Beforehand, please make
sure to prepare correct
payment details.
I don't receive emails or SMS.
Please contact Vamo customer service and inform about this situation.
Can I update my personal information?
You are only permitted to change your last name, phone number, email and address information in
your client account.
If you didn't find an answer to your question here, please contact us.
Email: support@vamo.ph
Landline: +632 8362-2116
Globe Telecom: +63 917-706-9834
